Merchandise purchased online through shop.mercaritexasbowl.com may be returned within 60 days from the date of purchase. The item(s) must be in the original, unused condition with the original tags and labels attached. You may return your order via mail or at the Houston Texans Team Shop. Please complete a Merchandise return form upon shipment. Returns are processed within 5 to 7 business days from the date we received the return at our warehouse. All returns are subjected to inspection. When your return is processed, you will receive an email notification. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment. Please allow an addition 5 to 7 business days for the funds to post to your account. If you requested an exchange you will be emailed a tracking confirmation once the exchange has shipped. If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure and place a new order for the desired replacement item(s). Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.
If one or more items from your order are damaged or defective, please call 1-832- 667-2589 for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return.
If you are missing or received one or more items in error, please call 1-832- 667-2589 for assistance. A customer support representative will instruct you on how to proceed with your return.